I wondered why I was the one who waited for the server to make an order or request something while at a restaurant in the United States. I wanted quick and convenient method while having a meal.
This app helps customers to call server when they need to and order foods & drinks by using the phone. The customers don’t need to ask server to make order. They can also split bills by app.
Market research
UX research
Brand design
Product design
Apple iPhone
Apple iPad
Partner with local business
Sell our services for a monthly subscription
Help restaurants track order & drink popularity through analytics.
Order food & drink via smart phones
Push a button to call the server
Easily split the bill for large groups
Easily leave reviews
ABOUT
Impatient
Customer
Why do I need to wait for server to take order or ask for the check? I want quick process.
Hygienic
Customer
I’m afraid of getting COVID these days. I just want to eat by myself without any contacts.
Accurate
Customer
I hope there’s a way to split checks conveniently like when I ride Uber with my friend. Also I want to know when my food will be ready.
Survey
Interview
Persona
The main concerns that customers have regarding restaurant are service, price, food quality, and cleanliness.
Customers behaviors toward restaurant have changed since the COVID outbreak. Their main concerns are hygiene, less contact, and convenient order process.
QR code is not a popular thing for people because it’s everywhere and a person must scan the code to get access.
Many people think QR code makes it easy to get info just from scanning. They are willing to scan the QR code if it’s featured on a place where they are interested to visit.
Melisa visits restaurant with her kids to have delicious meal. She sees the QR code at the front and scan it to order menus before sitting at the table. She presses buttons on the phone to call our servers to get what she needs.
Mike is having a meal with friends at the restaurant. He checks out the process time of food through the app. As he finished his meal, he opens the app to split the money so that a person can pay for what his or her eat.
I am Cavin Customer.
I would like to order my meal and pay check quickly. However, I can’t because I have to wait for servers to come.
Only if I had a way to call servers without shouting or searching for them.
The app will help Cavin to order his own meal just by pressing a button on a phone.
He can call the server whenever he wants by using this app to get meal fast without waiting for the server to check on him.
User Testing
Other than signing in and creating an account, a button that can invite other users are needed.
Using an existing footer for the app, home button, TAPPEE button, and invitation buttons will appear to make more consistent feature.
The servers are mostly assigned to specific tables and customers that visit a restaurant. It is like a rule to call assigned server for what the customer needs.
The CLOSEST SERVER button is removed for convenience of customers so that thay can just click TAPPEE button to call an assigned server for the table.
Other than practical menu, people sometimes want special menu that a restaurant can provide. The choices to dine in and to go are needed.
Today special and chef special menus are added on the app for more various choices on the menu.
The choices to choose whether to dine in or to go section are also applied on the app.
The main concerns that customers have regarding restaurant are service, price, food quality, and cleanliness.
Customers behaviors toward restaurant have changed since the COVID outbreak. Their main concerns are hygiene, less contact, and convenient order process.
Identity Idea Sketches
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The portable bell can be connected with app so that users can call the server just by pressing the button on the bell. It also features how long the ordered food or drinks will take to be served on a table.
Sometimes I wondered why should I wait for the server to take care of my service. I wanted to call out the server for my request. Splitting payment can be also another convenient element for users when they don’t have to calculate the bill. While researching and creating design for the project, I learned that customers wanted quick and easy way to pay and get service.
